Acer Reviews

You can contact Acer support through the following ways:

• Phone: You can reach Acer customer service at 1 (866) 695-2237. This line is available 24/7 for customers in the US and Canada.
• Chat: Acer also offers chat support. You can text them for support at 1-877-220-2321. This service is available from 5AM to 2AM CST.
• Email: For specific product support, you can email Acer at ail.easycare@acer.com.

Please make sure you have your product's Serial Number or SNID handy when you contact Acer support. This will help them assist you more efficiently. If you're unsure of your warranty status, you can check it using your Serial Number or SNID. Acer provides both in-warranty and out-of-warranty support.

Remember, Acer is dedicated to helping customers get the most from their products, even after their warranty period has expired. They offer great support options for all Acer products. If you prefer working with a live agent, the AnswersBy service may be right for you. AnswersBy is a third party company that employs highly trained support professionals who can assist with any PC related needs. They offer service plans you can purchase to get help from live agents 24/7.

Here are some examples of the prices for products available on store.acer.com:

• Swift Go 14 Laptop - SFG14-72T-71QF is priced at $999.99. It features Windows 11 Home, an Intel® Core™ Ultra 7 155H Tetradeca-core, Intel® ARC Graphics shared memory, a 14\" WUXGA (1920 x 1200) 16:10 IPS 60 Hz Touchscreen, 16 GB, LPDDR5X, and a 1 TB SSD.
• The 21.5\" AOPEN KG3 Gaming Monitor - 22KG3Q EBI is available for $99.99. It has a 21.5\" Full HD (1920 x 1080) display, Vertical Alignment (VA) Panel Technology, HDMI, VGA Inputs, a 1 ms TVR Response Time, and a Brightness of 250 Nit.
• The Acer Chromebook 314 - CB314-4H-C2UW is priced at $299.99. It comes with Chrome OS, an Intel® N100 processor Quad-core, Intel® UHD Graphics shared memory, a 14\" Full HD (1920 x 1080) 16:9 IPS 60 Hz screen, 4 GB, LPDDR5, and a 64 GB SSD.
• The Acer Chromebook 315 - CB315-5H-C7KX is available for $329.99. It features Chrome OS, an Intel® N100 processor Quad-core, Intel® UHD Graphics shared memory, a 15.6\" Full HD (1920 x 1080) 16:9 IPS 60 Hz screen, 4 GB, LPDDR5, and a 128 GB SSD, 128 GB Flash Memory.
• The Acer Chromebook 315 - CB315-4HT-C2HP is priced at $399.99. It comes with Chrome OS, an Intel® Celeron® N4500 processor Dual-core 1.10 GHz, Intel® UHD Graphics shared memory, a 15.6\" Full HD (1920 x 1080) 16:9 Touchscreen, 4 GB, LPDDR4X, and a 64 GB Flash Memory.
• The Aspire 3 Laptop - A315-24P-R2SC is available for $399.99 (down from $499.99). It features Windows 11 Home, an AMD Ryzen™ 5 7520U processor Quad-core 2.80 GHz, a 15.6\" Full HD (1920 x 1080) IPS ComfyView display, AMD Radeon Graphics, 8 GB standard memory, and a 256 GB solid state drive.

Acer will accept returns within 15 days of delivery for most hardware products. However, shipping will not be refunded. The customer is responsible for the return of the product and must obtain a Return Merchandise Authorization (RMA) from Acer by contacting 1-800-910-2237. Returns must include all original packaging, accessories, and manuals, not have any missing parts or accessories, and be in a resaleable condition. If you cause damage to and/or modify the product, you void your right to return. Acer will return such merchandise to the customer. Refunds/credits will not be issued until Acer has received your returned product with a valid RMA and processed it accordingly. Please allow 7-10 business days for processing once Acer receives your return. Some returns will be subject to a restocking fee. If the purchase price was between $2,999.99 and $4,999.99, there will be a restocking fee of 15% of the purchase price that will be deducted from any refund due to the customer. If the purchase price is more than $4,999.99, there will be a restocking fee of 25% of the purchase price that will be deducted from any refund due to the customer. Acer is not required to accept products for return that customers have damaged or have lost, removed, or otherwise failed to return accessories, components, or parts. Acer may, in its sole discretion, accept these products, but will deduct the costs of repair or replacement accessories, components, or parts from any refund due to the customer. These deductions will be in addition to any applicable restocking fee. To request a refund, contact Customer Service at 1-800-910-2237. You can submit a request to cancel your physical product order on the same day the order was placed (unless your product is on backorder).

To track your order on store.acer.com, you need to follow these steps:

1. Visit the website and click on "Log In" located in the top navigation.
2. Once you have logged in, click on "My Account" then "My Orders".
3. You will be redirected to your account page where you can review all orders.

Please note that all items available in the Acer US store can only be delivered within the United States. If you have a delivery address in the United States, you can submit the information to check the status of your order. You will also receive an email with the tracking number when your shipment dispatches. If you have any problems, you can contact Customer Service for help by calling 1-800-910-2237. When you contact Customer Service, you may be asked for any error message numbers you received, as well as the reference number seen in the shopping cart.

Yes, Acer does offer financing options for their products. Customers can sign up for a financing account online and choose the financing plan that best suits their needs. Some plans may require a down payment, while others do not. Acer accepts Credit Cards (Visa, MasterCard, American Express, Discover), Debit Cards (Visa, MasterCard, Discover), Amazon Pay and Affirm Financing for purchases of $700 and up. To apply for installment, customers can select Affirm during checkout. Additionally, Amazon also offers 12-Month Financing on Acer Computers.

The store.acer.com offers a wide range of products and services. Their popular products include Laptops, Desktops, Chromebooks, Monitors, and more. They have a section for Featured Products and Top Sale Items. One of the featured products is the Swift Go 14 Laptop - SFG14-72T-71QF with Windows 11 Home, Intel® Core™ Ultra 7 155H Tetradeca-core, Intel® ARC Graphics shared memory, 14\" WUXGA (1920 x 1200) 16:10 IPS 60 Hz Touchscreen, 16 GB, LPDDR5X, and 1 TB SSD, priced at $999.99. A top sale item is the 21.5\" AOPEN KG3 Gaming Monitor - 22KG3Q EBI with 21.5\" Full HD (1920 x 1080) display, Vertical Alignment (VA) (178°x178°) Panel Technology, HDMI, VGA Inputs, 1 ms TVR Response Time, and 250 Nit Brightness, priced at $99.99. They also offer big savings on laptops and monitors during their Winter Sale. Please note that the availability and prices of these products may vary.

The return policy for store.acer.com is as follows: Acer will accept returns within 15 days of delivery for most hardware products. However, shipping will not be refunded. The customer is responsible for the return of the product and must obtain a Return Merchandise Authorization (RMA) from Acer by contacting 1-800-910-2237. The item(s) must be returned within 7 business days of the issuance and receipt of a valid RMA. Returns must include all original packaging, accessories, and manuals, not have any missing parts or accessories (e.g., cables, manuals, driver disc) and be in a resaleable condition. If you cause damage to and/or modify the product, you void your right to return. Acer will return such merchandise to the customer. Refunds/credits will not be issued until Acer has received your returned product with a valid RMA and processed it accordingly. Please allow 7-10 business days for processing once Acer receives your return. Obtaining an RMA number does not extend your Return or Exchange time period. Products may be returned within 15 days of delivery for a refund of the purchase price and taxes, if returned with no damage and with all accessories, components, and parts; however, some returns will be subject to a restocking fee. If the purchase price was between $2,999.99 and $4,999.99, there will be a restocking fee of 15% of the purchase price that will be deducted from any refund due to the customer. If the purchase price is more than $4,999.99, there will be a restocking fee of 25% of the purchase price that will be deducted from any refund due to the customer. Acer is not required to accept products for return that customers have damaged or have lost, removed, or otherwise failed to return accessories, components, or parts. Acer may, in its sole discretion, accept these products, but will deduct the costs of repair or replacement accessories, components, or parts from any refund due to the customer. These deductions will be in addition to any applicable restocking fee above. You must contact Acer to receive a return merchandise authorization (RMA) before returning your product. Product arriving without an authorized RMA will not receive credit. All merchandise without an authorized RMA will be returned to the customer. To request a refund, contact Customer Service at 1-800-910-2237.

The Acer Store accepts several payment methods. These include Credit Cards (Visa, MasterCard, American Express, Discover), Debit Cards (Visa, MasterCard, Discover), Amazon Pay, and Affirm Financing for purchases of $700 and up. To pay by Credit or Debit Card, you need to select “Credit Card” at checkout. If you wish to apply for installment, you should select Affirm during checkout.

Here is the information you requested:

Return Policy: Acer will accept returns within 15 days of delivery for most hardware products. The customer is responsible for the return of the product and must obtain a Return Merchandise Authorization (RMA) from Acer. Returns must include all original packaging, accessories, and manuals, and be in a resaleable condition. If you cause damage to and/or modify the product, you void your right to return. Acer will return such merchandise to the customer. Refunds/credits will not be issued until Acer has received your returned product with a valid RMA and processed it accordingly. Please allow 7-10 business days for processing once Acer receives your return. Some returns will be subject to a restocking fee. If the purchase price was between $2,999.99 and $4,999.99, there will be a restocking fee of 15% of the purchase price that will be deducted from any refund due to the customer. If the purchase price is more than $4,999.99, there will be a restocking fee of 25% of the purchase price that will be deducted from any refund due to the customer.

Shipping Policy: Shipping times are estimated in business days. Ground = 3-7 business days, Priority = 1-2 business days. Weekend deliveries are not available. Ground shipping is not available to all locations. Acer cannot ship to PO Boxes, or APO/FPO. Whole unit shipments (Laptops, Chromebooks, Desktops, All In Ones, Tablets, Monitors, and Projectors) will require a signature for delivery. The majority of Acer product is shipped using FedEx Ground or Priority services. Acer also has the option to use FedEx Freight Economy (LTL Less-than-Truckload). Acer reserves the right to choose FedEx Freight Economy (LTL) for orders that include oversized and/or heavier units. This service is also optimal for single orders with multiple units or multiple orders delivering to the same address. Any products shipping via LTL freight truck will be palletized and require a loading dock or forklift at the delivery location to unload the shipment. If neither a forklift or loading dock are available at the delivery site, arrangement for lift gate service will need to be made ahead of time with the freight carrier to ensure the shipment can be safely unloaded. Additional charges for lift gate may apply. Failure to make arrangements ahead of time for LTL delivery may result in the order being returned to Acer.

To obtain an RMA from Acer, you need to set up a repair order online. Here are the steps: 1. Visit the Customer Self Service site. 2. Click the Contact Acer Service icon. 3. Select your country, then click the arrow. 4. Enter the product's SNID or Serial Number and press Enter. The product information will be automatically populated based on the data entered. 5. Click Next to continue. 6. Provide your information and shipping address, then click Next. 7. To continue, click Accept next to "I understand Acer will maintain a record of the data I am providing". 8. Enter your system password, description of the problem, and failure details. Click Next. 9. Accept that you have read and understand the instructions listed. Type the verification code, then click I Agree and Understood; submit my Request. 10. Verify the information, then click Yes to complete the order.

You will receive email confirmation with instructions for sending your computer for repair. If you are still experiencing a problem, please contact Acer support for further assistance.